ATALANTA / SUPPORT

Your support details.

What the form stores

We collect your name, email, store address, issue description, theme version and any screenshots you choose to send. These details are used to investigate and answer your request. A daily rotating hash of your connection address is stored with the request to help limit repeated submissions. The form does not store that address directly.

Who can access it

Requests and images are stored through our hosting provider’s database and file services. The support inbox is restricted to the configured owner. When email delivery is configured, contact details are also processed by the email provider to send confirmations and support notifications.

What to include

Send only information relevant to your theme question. Please omit passwords, payment information and unrelated customer records. To ask about correction or removal of your support details, use the contact form and include your request reference.

No marketing subscription

A support request does not subscribe you to promotional messages.